You must be connected to the internet

"You must be connected to the internet" keeps appearing when I try to download my e-book. I keep hitting OK, and obviously I am connected, but the book isn't downloading. I've cleared the old files, but it doesn't seem to be helping.

PLEASE NOTE! These are questions tech support will ask to determine the proper course of action. There are no solutions given.

Please check the following to see what may be blocking the Internet connection:

1.) Have you successfully downloaded an OverDrive Audio Book before? If so, has anything been changed, installed, or uninstalled on your computer since you did so?

2.) Are you running a firewall? This can include the built in Windows XP firewall as well as third party applications, such as Zone Alarm or Norton Internet Security. Firewall settings may be blocking Windows Media Player from the internet.

3.) Check Windows Media Player's connection. To do so, go to Tools > Options. Under 'Player Settings' select the option that says "Connect to the Internet."

Also, if you are not running version 9 or newer, you will need to update your player. To check your version, go to Help > About Windows Media Player.

4.) Have you successfully performed the Windows Media Player security upgrade? To do so, open the OverDrive Console and go to Tools > Windows Media Player Security Upgrade.

5.) Are you running a web accelerator? If so, please disable it.

6.) Do you have a pop-up blocker? Please disable it, temporarily.

7.) Are you behind a proxy server? Authentication information can be added to the OverDrive Media Console by going to 'Tools' > 'Options'.

8.) The security upgrade may also be run in Internet Explorer only by clicking HERE

9.) Do you have any parental control software installed? If so, please disable it.

10.) Is Internet Explorer set to the default security level? To check that, please do the following:

• In Internet Explorer, go to Tools > Internet Options.
• Select the Security tab and click the Internet icon.
• In the 'Security level for this zone' portion of the window, click 'Default Level' to set the level to 'Medium'.
• Click 'OK' and close the browser.

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