Support
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Michigan Evergreen Support
To ensure the fastest, most accurate response, all support requests should conform to the following guidelines
- Subject line should include a brief description of the nature of the issue. Ex. Unable to access patron bill or Enhancement Request - Billing
- State your question clearly and provide examples
- Description should include:
- Specific example including barcode, ISBN, ISSN or TCN where applicable.
- Whether this problem occurs in the staff client or the OPAC
- Specific steps taken prior to where the issue occurs. Ex. I search for a patron by barcode, click on "bills", and when I...."
- Screenshots of all errors AND Debug output when applicable (please see images below)
- Any other screenshots to help explain the problem.
Example Error Screenshots
When you receive this error, click on "Debug Output to sent to Helpdesk" and send a screenshot of the output.
General Support (including migration and administration support)
support-me@mcls.org
800-530-9019 ext. 153
NOTE: All emails submitted with "URGENT" in the subject line will automatically be upgraded to high priority. This is for issues that directly and immediately affect your libraries' functionality. This is NOT necessary for system outage reports sent to fix-me@mlcnet.org. All reports sent to fix-me@mlcnet.org are automatically set at the highest level of priority.
ALL SYSTEM OUTAGES
fix-me@mcls.org (please send all reports of system outages to this address first whenever possible)
All outage reports send to this address are copied to the Michigan Evergreen listserv, notifying other Michigan Evergreen of the outage.
517-410-3353 (if email is not available)
Enhancement Requests
enhance-me@mcls.org
800-530-9019 ext. 152</p>
Schedule a Demo!
Anne Donohue (donohuea@mcls.org)
800-530-9019 ext. 142
