OCLC and Northwestern University Library invite you to join us on May 31 for an engaging symposium on the break-through opportunities and operational challenges of turning data into powerful analyses and purposeful action for academic libraries and the campuses they serve. We will explore how shared user, usage and collections data are changing academic libraries. The program consists of a keynote address by Professor Larry Birnbaum who will share his experience in translating data into meaningful stories, followed by several local academic librarians who will discuss deploying shared data, understanding user behaviors through the ERIAL project, analyzing usage data to guide decision-making, and learning about the CIC’s work on shared print repositories.

Space is limited, so register now to ensure your seat, or for more details on the event, as well as a full list of speakers and the agenda, click here.

Libraries can increase their visibility on the Web by registering basic local information with the OCLC Library Spotlight program - a free service that works with popular Web services to promote libraries. Yelp, the popular local directory service, has agreed to be one of the first to work with OCLC on this new program.

The “MOOCs and Libraries: Massive Opportunity or Overwhelming Challenge?” event took place 18–19 March at the University of Pennsylvania and was broadcast live online. Hosted by OCLC Research and University of Pennsylvania Libraries, the event featured thoughtful and provocative presentations about how libraries are already getting involved with MOOCs, and engaged attendees in discussions about strategic opportunities and challenges going forward.

Find links to all 11 individual videos, presenter’s slides, and additional information on this exciting event here!

Q: We’ve hired a new staff person to do our interlibrary loan.  How do we get her trained on OCLC ILL?
A: MCLS will continue to provide training on OCLC products and services.  Please consult our training schedule or contact Heather Thomas at 1-800-530-9019, ext. 133, or email training@mcls.org.

Q: I have a specific question about an OCLC cataloging process.  Whom do I call?
A: OCLC Customer Support will now respond to all questions related to OCLC products and services. Email support@oclc.org or call 1-800-848-5800.

Q: What if I have just a really quick question about how to perform a certain function? Can I still call MCLS?
A: Contact OCLC Customer Support for all questions related to using OCLC products and services. OCLC support professionals are available 14 hours a day, Monday-Friday, 7 a.m. - 9 p.m. Eastern Time. Email support@oclc.org or call 1-800-848-5800.

Q: How do I find out about a specific OCLC product that our library doesn’t currently have?
A: MCLS libraries will receive information about new and enhanced OCLC products and services via regular updates on the MCLS Communique blog, and MCLS mailing lists. See also OCLC's Orders web page.

Q: How do I find out about pricing?
A: Most pricing and online order forms are available on OCLC's Orders web page. For custom price quotes, you will need to contact hurleyb@oclc.org.

Q: How do I place an order? Do I call MCLS?
A: No, libraries will no longer place orders through MCLS. Libraries will now place all of their orders online at OCLC's Orders web page. For questions on products and services, email support@oclc.org or call 1-800-848-5800. For custom price quotes, you will need to contact hurleyb@oclc.org.

Q: Whom do I contact with a question about my OCLC bill?
A: OCLC Customer Support will now respond to all questions related to OCLC billing. Email support@oclc.org or call 1-800-848-5800. Beginning with the bill for your July OCLC activity, which you will receive in August, OCLC will be responsible for all billing services. If you have a question, call Becky Hurley, OCLC Director of Order Services at 1-800-848-5878, ext. 4316.

Q: Will MCLS still offer non-OCLC products and services?
A: Yes. MCLS continues to serve its members with a variety of other library services including discounted pricing on a wide range of online reference databases, ebooks and ejournals from more than 50 publishers; training sessions (many online!) ranging from book repair to cataloging to e-readers; special programs featuring highly-regarded speakers covering timely subjects; and special rates from major library suppliers, including 3M/Checkpoint security supplies and hardware. MCLS also operates RIDES—the Regional Interlibrary Delivery Service—and works with the Library of Michigan to provide support and training for the Michigan e-Library (MeL) and MeLCat, a statewide resource-sharing catalog.