MeL Delivery Start-Up

If you are considering joining the MeL Delivery Service, please take a few moments to review the policies and procedures. The MLC contract with ProMed runs July 1 - June 30 each year. Libraries may join MeL Delivery mid-year, beginning the first of every month. Orders must be received by the 20th of the proceeding month to start service on the 1st of the following month. For example, in order to start service on October 1st, place your order by September 20th.

• Agreement Form
• MeL Delivery Policies
• MeL Delivery Procedures
• How to create MeL Delivery Labels
• MeL Delivery Discussion List

• Customer Service Hours: 8:00 a.m. to 5:00 p.m. Monday through Friday
• Customer Service Phone: 586-532-6300
• Corporate Address: 51305 Celeste, Shelby Township, MI 48315

 If you have any issues you need resolved, please remember to use the Service Issues Form, which is sent directly to both ProMed Customer Service and Sue Alt. If you have questions, contact Sue Alt alts@mcls.org or 800-530-9019, ext. 143.